Purpose of this Privacy Policy
At marnelco.com, we value the trust you place in us by sharing your personal data. We are committed to handling your personal information in accordance with this policy, applicable regulations, and your preferences. We collect personal data to process your orders, send you email updates, or contact you via other means—provided you have granted us permission. Additionally, we use this data to enhance our products and improve your shopping experience with us.
This privacy policy covers the collection and processing of personal data both online and through other channels (phone, in-store, contests, etc.), unless otherwise stated.
Our aim is to provide you with a clear understanding of how we process your personal data, our commitment to protecting it, and your rights and options for controlling the use of your information.
Definitions
Personal Data refers to any information that relates to you and can identify you personally, either alone or in combination with other data we may access. We may collect a range of personal data you voluntarily provide, including your purchase history. We do not collect special categories of personal data unless explicitly stated.
Contracted Partners are third-party processors with whom we have formal agreements and who handle personal data strictly on behalf of marnelco.com, without sharing it further.
Website refers to all pages and services provided under the domain marnelco.com.
How and What Personal Data We Collect
We collect personal data through the following means:
- Email Subscription: When you subscribe to our newsletter, you consent to receiving news, offers, promotions, and event updates.
- Orders (Online or Phone): When placing an order, personal data is necessary for us to process and fulfill your purchase.
- Account Registration: Optional registration allows for faster checkouts by saving shipping details.
- Contests and Giveaways: Participation in promotions may require personal information; these may have specific terms, which we recommend reviewing before participating.
The personal data we collect may include:
- E-mail address;
- First and last name;
- Address, postal code, city;
- Phone number (landline or mobile);
- IP address, browser/device info, time and duration of visit, referring URL, and visited pages;
- Location data (with your browser’s permission)
- Data from cookies and similar technologies (see our Cookie Policy for details)
From your use of the website (registration, ordering, etc.), your browser sends information about you via our servers, including your IP address, the date and time of your visit, and information about the time spent on our websites, the referrer URL (the website you came from); the pages you visited on our websites, and information about your device or browser (e.g. browser type and version, operating system, etc.)
In addition, we may collect certain information from cookies and similar automations. Click here and check our cookie policy for more information (LINK) about the use of cookies and similar automations.
When using our websites, you can also enable access to your location data. All browsers will ask you if you agree to share such information. Therefore, only if you agree – location information will be shared with marnelco.com
How We Use Your Personal Data
Order Fulfillment
If you have ordered products from marnelco.com, we will use your personal data for the purpose of sending the ordered products and to contact you regarding the status of your order by e-mail, telephone or otherwise. This will be done for the purpose of executing the purchase contract. We will also forward your personal data to the delivery service and warehouse so that your order can be shipped and delivered to your delivery address. We process personal data so that this processing is based on the purchase contract that we have concluded with you.
We may also use your age to check whether you are old enough to conclude a valid purchase contract and whether we are permitted to process your personal data. We use personal data in this way based on legal obligations.
Customer Support
When contacting us via email, phone, or chat (on our website or social media), we process your personal data—including order history—to resolve your request. This is done under the basis of our contract with you or legal obligations.
Personal Communication
- If you subscribe to our newsletter or consent to communication during purchase, we may contact you via email with tailored product offers or updates. You can unsubscribe at any time through a link in each email.
- We may also show personalized ads and offers based on your previous activity on our website, supported by our legitimate business interest. You may opt out at any time. These ads are based on cookie technology, in accordance with our Cookie Policy.
- To provide a better shopping experience, we may send you offers with products that are tailored to your personal preferences. This type of personalization is based on your previous purchases and actions on our websites and is based on legitimate interest.
We may also use your personal data for the purpose of targeted advertising. We may process your personal data based on the legitimate interest of marnelco.com, unless you have opted out of any type of personal communication from marnelco.com. Of course, you can do so at any time. Targeted advertising based on the automation of cookies (“cookies”) is in accordance with our Cookie Policy (“cookies”).
Analytics and Research
We analyze personal data (on a pseudonymized or anonymized basis where possible) to improve our understanding of customer preferences, track trends, optimize the user experience, develop new services, and enhance existing ones. This allows us to personalize marketing and online advertisements.
Reviews
Personal data submitted in product reviews (name and email) may be published on our website and social media. marnelco.com may also share this data with affiliated companies under data processing agreements. Your data will be retained until you withdraw your consent, which you may do at any time by emailing: info@marnelco.com.com.
Sharing of Personal Data
We do not sell or share your personal data without prior notice. However, we may disclose it to:
Data Processors: Including IT/cloud service providers, platform operators (email, SMS), legal and accounting firms, logistics providers, advertising agencies, or platforms like Google and Facebook.
Payment Providers: When selected by you at checkout, they will process your data independently.
Shipping Providers: To deliver your products. Their data practices are outlined in their terms and privacy policies.
Auditors and Shareholders: For business audits or compliance purposes.
Authorities: In compliance with legal or administrative procedures.
We ensure all third-party processors sign data processing agreements and uphold strict data protection standards.
In cases of international data transfer, we will only share data to countries with adequate protection or implement safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission.
Social Media and Third Parties
We may integrate social media plugins (e.g., Facebook). If you interact with them, your activity on our site may be visible to that platform, according to their privacy policy. To prevent this, log out of those networks before visiting our website.
Government Requests
We may share your personal data with government or law enforcement authorities when required by law or during legal proceedings.
With Your Consent
Aside from the scenarios above, we may share your data only with your explicit permission, specifying the recipients and purposes.
Data Security
We implement appropriate technical and organizational measures, based on risk assessment, to protect your personal data from unauthorized access, loss, destruction, or misuse.
For data transfers outside the EU, we apply adequate protection measures in line with applicable law.
Your Rights
You have the right to:
- Access your personal data
- Correct or update your data
- Request deletion of your data
- Withdraw consent at any time
- Restrict processing or object to it
- Request data portability
- Lodge a complaint with a data protection authority
Withdrawing Consent
You can limit or completely stop communication from us by emailing us or using the unsubscribe link in our emails.
To unsubscribe, write to: info@marnelco.com.com
Note: Due to technical constraints, it may take up to 15 days for changes to take effect. We appreciate your understanding.
Data Access, Correction, and Deletion
If you have an account, you may review and update your data directly. For full data access, correction, or deletion requests, please email: info@marnelco.com.com. We will provide your data in a machine-readable format and can forward it to third parties upon request.
Data Retention
We retain your data as long as legally required or until you withdraw your consent. You may request access or deletion of your data at any time, unless we are legally obliged to retain it.
Inquiries and Further Information
For questions or to exercise your rights, contact our Data Protection Officer at:
rs.info@marnelco.com
Policy Updates
We strive to comply with international data protection principles and legislation. We may update this policy to reflect feedback, correct errors, or align with changes in law or marketing practices. Significant changes will be announced on our website or via email. The most current version will always be available online.
Last updated: May 2025
Analytics
We may engage third-party services to analyze performance and customer behavior on our website, including:
Google Analytics
This service (provided by Google Ireland Ltd or Google LLC) tracks website usage and sales to improve our offerings. We may enable Google Signals, which combine website data with logged-in Google users’ information (with consent), including location, search history, and YouTube activity, for aggregated analysis.
You may opt out by installing the Google Analytics Opt-Out Browser Add-on.
Collected data may include:
- Cookie ID
- IP address
- Unique user ID (generated by Google Analytics)
These are used only if you’ve consented to analytics cookies.
Remarketing and Behavioral Targeting
We use tools such as Google Analytics, Google Ads, Meta Conversions API, and Meta Pixel for retargeting purposes. These may use purchase and interaction data to show relevant ads across platforms. We may share hashed emails or device info with Meta or Google for this purpose.
This data is used only with your consent to marketing cookies.
Meta Pixel and Meta Conversions API help us deliver personalized ads and track marketing performance.
Google Ads allows us to deliver personalized content across Google’s network and analyze ad performance.