{"id":3415,"date":"2023-04-28T07:26:04","date_gmt":"2023-04-28T07:26:04","guid":{"rendered":"https:\/\/marnelco.com\/faq\/"},"modified":"2025-07-24T09:11:53","modified_gmt":"2025-07-24T09:11:53","slug":"faq","status":"publish","type":"page","link":"https:\/\/marnelco.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3415\" class=\"elementor elementor-3415 elementor-1803\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a666edc e-flex e-con-boxed e-con e-parent\" data-id=\"a666edc\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0071ca2 elementor-widget elementor-widget-ideapark-accordion\" data-id=\"0071ca2\" data-element_type=\"widget\" data-widget_type=\"ideapark-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"c-ip-accordion\">\n\t\t\t<div class=\"c-ip-accordion__wrap\">\n\t\t\t\t<div class=\"c-ip-accordion__list\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">What materials are used to make your swimwear?<i class=\"ip-plus_big c-ip-accordion__arrow\"><\/i><\/div><\/a>\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>Marnel swimwear is made from polyamide and elastane, with added lace detailing.<\/p><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">Where are your products made?<i class=\"ip-plus_big c-ip-accordion__arrow\"><\/i><\/div><\/a>\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>All Marnel swimwear items are manufactured in Europe.<\/p><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">Are your sizes standard, and how do I choose the right size for me?<i class=\"ip-plus_big c-ip-accordion__arrow\"><\/i><\/div><\/a>\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>To help you select the most accurate size, please refer to our <a href=\"https:\/\/marnelco.com\/en\/size-guide\/\">Size Guide<\/a>. Follow the instructions provided when taking your measurements to avoid ordering the wrong size.<\/p><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">How do I correctly measure my bust and choose the top?<i class=\"ip-plus_big c-ip-accordion__arrow\"><\/i><\/div><\/a>\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>Place the measuring tape directly under your bust \u2014 make sure it runs in a straight line across your back and under the bust at the front.<br \/>Once measured, find your corresponding size in Row 1 of our size guide \u2014 this will indicate your EU bra size (e.g., 34, 36, 38...).<\/p><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">How do I correctly measure my hips and choose the bottom?<i class=\"ip-plus_big c-ip-accordion__arrow\"><\/i><\/div><\/a>\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>Measure around the widest part of your hips. You can choose the bottoms based on your regular clothing size.<\/p><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">How long does delivery take?<i class=\"ip-plus_big c-ip-accordion__arrow\"><\/i><\/div><\/a>\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>Delivery time for Marnel items is between 5 and 15 days from the date your order is received.<br \/>Delays may occur during holidays or non-working days. You will be notified of the estimated delivery time during checkout.<\/p><p>For orders outside Serbia, delivery is also up to 15 days. However, please note that customs procedures or local regulations in your country may affect delivery time.<\/p><p>International orders may incur additional duties, fees, or taxes set by local customs authorities. These costs are the responsibility of the customer.<\/p><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\"> Do you ship internationally?<i class=\"ip-plus_big c-ip-accordion__arrow\"><\/i><\/div><\/a>\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>Yes, we ship Marnel products internationally.<br \/>Delivery time is up to 15 days from the date of purchase, although customs procedures in your country may cause delays.<br \/>Any additional customs duties or fees are determined by your local authorities and are not covered by Marnel.<\/p><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">Can I return or exchange an item?<i class=\"ip-plus_big c-ip-accordion__arrow\"><\/i><\/div><\/a>\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>Due to the nature of our products (underwear and swimwear), returns and refunds are not possible.<br \/>We strongly recommend using our <a href=\"https:\/\/marnelco.com\/en\/size-guide\/\">Size Guide<\/a>\u00a0before ordering to ensure the correct fit.<\/p><p>Exchanges are also not possible, even if the packaging has only been opened.<br \/>For any uncertainties, feel free to contact us at <a href=\"mailto:info@marnelco.com\">info@marnelco.com<\/a>.<\/p><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">How should I care for my swimwear?<i class=\"ip-plus_big c-ip-accordion__arrow\"><\/i><\/div><\/a>\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>Sunscreens, saltwater, chlorinated water, and exposure to sun and heat can damage swimwear, especially the elastic fibers. To prolong the life of your swimwear, please follow the care instructions on the sewn-in labels.<\/p><p><strong>Care Tips:<\/strong><\/p><p>Rinse by hand after every use. Before storing for the season, wash gently with mild detergent to remove creams, oils, and salt\/chlorine residue.<\/p><p>Do not fold or store wet swimwear \u2014 allow it to dry completely first.<\/p><p>Store in open air, not in plastic bags.<\/p><p>Fluorescent and shiny colors may fade with sun exposure.<\/p><p>Sunscreens, oils, and sweat damage elastic fibers \u2014 always follow the care instructions provided.<\/p><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">How can I contact customer support?<i class=\"ip-plus_big c-ip-accordion__arrow\"><\/i><\/div><\/a>\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>You can reach us via:<br \/>\u2022 Email: <a href=\"mailto:info@marnelco.com\">info@marnelco.com<\/a><br \/>\u2022 Social media: Message us on <a href=\"https:\/\/www.instagram.com\/marnelbyep\" target=\"_blank\" rel=\"noopener\">Instagram<\/a><\/p><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">Where can I learn more about your brand?<i class=\"ip-plus_big c-ip-accordion__arrow\"><\/i><\/div><\/a>\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>You can find more about us here:<br \/>\u2022 On this website in the [<a href=\"https:\/\/marnelco.com\/en\/o-nama\/\">About Us section<\/a>]<br \/>\u2022 On Instagram: <a href=\"https:\/\/www.instagram.com\/marnelbyep\" target=\"_blank\" rel=\"noopener\">https:\/\/www.instagram.com\/marnelbyep<\/a><br \/>\u2022 Or contact us directly via email at <a href=\"mailto:info@marnelco.com\">info@marnelco.com<\/a>.<\/p><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>What materials are used to make your swimwear? Marnel swimwear is made from polyamide and elastane, with added&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3415","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/marnelco.com\/en\/wp-json\/wp\/v2\/pages\/3415","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/marnelco.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/marnelco.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/marnelco.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/marnelco.com\/en\/wp-json\/wp\/v2\/comments?post=3415"}],"version-history":[{"count":15,"href":"https:\/\/marnelco.com\/en\/wp-json\/wp\/v2\/pages\/3415\/revisions"}],"predecessor-version":[{"id":3981,"href":"https:\/\/marnelco.com\/en\/wp-json\/wp\/v2\/pages\/3415\/revisions\/3981"}],"wp:attachment":[{"href":"https:\/\/marnelco.com\/en\/wp-json\/wp\/v2\/media?parent=3415"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}